J&A’s customers are nationwide, small and large companies, and from many industries. The common thread that connects them is their expectation for consistent response time and quality levels. Our goal is to “go the extra mile” and be the best supplier they could hope for. It is important how our customers feel about what we do for them.
“J&A is dependable and reliable. Their pricing is competitive, but it boils down to customer service. It’s above all the rest. Our J&A reps are always willing to go above and beyond. They maintain exceptional quality, offer advice to improve projects, or automate them. Having all the capabilities we need under one roof is an asset – printing, mailing, and promotions. They have never let us down.”
– Major University customer, Midwest
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“Why J&A? Great service. Full service facility. Competitive. It works like clockwork there. Customer service is always open and prompt. They maintain exceptional quality and turnaround.”
– Regional Hospital customer, Midwest
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“We have a long relationship, and there is a very strong level of comfort and trust with J&A. The level of communication is outstanding; they seldom have errors, and recognize mistakes before they happen. We appreciate that everything is under one roof, and their streamlined manufacturing means less managing on our part. Our customer service is fantastic – she goes above and beyond and rarely, if ever, drops the ball. They are a partner that would be nearly impossible to replace.”
– Seminar/Conference industry customer, East Coast
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“We appreciate J&A for their project communication, turnaround, and pricing. They don’t just perform sometimes, they perform all the time. What most people would be stressed out about, J&A takes out of the picture and delivers on their promise.”
- Publications industry customer, National
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“J&A has improved our products, our production times, and saved us money in the process. I appreciate that they continue to make suggestions. They always work hard to meet our deadlines, and I don’t have to worry that they won’t produce or deliver on time. The most important service to me is that everything can be turned over to them, and they will take care of it. Communication is great, even though they aren’t ‘down the block’. We feel like J&A is on our team.”
– Financial industry customer, Midwest
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“We appreciate J&A for quick pricing, turn times and great service from our J&A rep. J&A’s staff works closely with us to help meet our budget and turn times while providing high quality products, all of which are critical to our business. It’s very beneficial to us that they have a wide range of printing capabilities, from short run digital color to their 6 and 8 color offset presses. We like that we can go to one source for offset, short run digital, and mailing services.”
- Design firm customer, Midwest
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“We work with J&A because of their knowledge of our products, the speed at which they can turn projects for us, the variety of capabilities and services they offer, and also because our rep is a nice guy, and knows how we work.”
- Food Distribution industry customer, National
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“We use J&A basically for all our print and mail. J&A provides us with great customer service, they are very flexible, they pick up the slack and provide quick turnaround times, and they’re always there to help and educate. We appreciate that they catch problems before they happen, and so far, almost every job has gone through without a hitch. Quality and service have been reliable.”
- Publications industry customer, Midwest
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“I feel we’ve created a partnership with J&A. They are familiar with our products, they look out for the best interests of the customer, and come up with ways to improve. Their customer service is excellent; unrealistic requests are handled without complaint, turnaround times are met, they go the extra mile, and flexible in meeting our demands. After all that, they produce a quality product.”
- Pharmaceutical industry customer, East Coast
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